Terms And Conditions

Terms and Conditions:

(Updated: 12 July, 2026)

Protikkha.com (Protikkha) is an e-commerce online shopping platform. By using this website, you agree to comply with the following Terms and Conditions. Please read them carefully before using our all services.

If you do not agree with any part of these Terms and Conditions, you must not use our website or services.

Eligibility to Use:

• You must be at least 18 years old and have experience placing orders online.

• Must be capable of entering into a legally binding agreement under the laws of Bangladesh to use our website and make purchases.

• By using this website, you represent or confirm that you meet this requirement.

Account Registration:

• You might need to create an account in order to place orders.

• You are responsible for keeping your account details and password secure.

• Protikkha reserves the right to suspend or terminate any account if there is any suspicion of fraud or illegal activity.

Product Information:

• Protikkha always strives to ensure that all product info, descriptions and prices are accurate.

• However, slight variations may happen due to differences in packaging, seasonal availability, or human error.

• We reserve the right to correct any errors or update product details without giving prior notice.

Pricing and Payment:

• All product prices listed are shown in Bangladeshi Taka (BDT).

• We accept online payments through secure gateways and Cash on Delivery (COD) where it is available.

• Protikkha reserves the right to cancel any order if payment is not received on time or verified.

Order Confirmation and Cancellation:

• Upon placing an order, you will get an order confirmation acknowledgment via email.

• Your order is confirmed once payment is received (for prepaid orders) or when ordered items are dispatched (for COD).

• Protikkha reserves the right to cancel any order due to products unavailability, pricing errors, and fraudulent activity.

• Customers may cancel an order before it is dispatched by contacting our customer service.

Delivery Terms:

• We provide delivery services to all regions in Bangladesh.

• Delivery times may differ based on the location, product availability, and logistics service.

• Any estimated delivery time is approximate and not 100% guaranteed.

• Customers must ensure to provide correct delivery addresses. Protikkha will not be responsible for delivery failures due to incorrect information.

Returns and Refunds:

• Returns are accepted for damaged, defective, or wrong products only.

• Customers are required to notify us within 24 hours of receiving such items.

• Refunds or replacements will be processed after checked and verification.

• Perishable goods and opened items are not eligible for return unless they are proven as defective.

• Refunds will be issued through the original payment method within 7-10 business days.

Use of Website:

• You agree, not to misuse this website or engage in fraudulent, deceptive, or illegal activities.

• You must not attempt to hack, modify, or disrupt our website or servers.

• All content in this website, including text, images, and logos belongs to Protikkha.com and may not be used without permission.

Limitation of Liability:

• Protikkha.com shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

• Our total liability for any claim shall not exceed the amount paid for the product in question.

Intellectual Property:

All the content on this website, such as logos, brand names, product images, and text, is protected under copyright and trademark laws in Bangladesh. Using this content without permission may result in legal action.

Changes to Terms:

Protikkha.com reserves the right to modify or update Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised terms.