Return Policy

Return Policy:

Protikkha.com (Protikkha) we are committed to ensuring your full satisfaction with every purchase. If a product does not meet your expectations or unforeseen issues may arise during delivery, we are here to help with a smooth and worry-free return process.

Eligibility for Return:

You can request a return within 3 days from receiving your order if the product is defective, damaged or incorrect (not as described).

• To be eligible for a return, the product must be unused and in the same condition that you received it (original packaging with all accessories, tags and seals intact).

• If you receive a damaged product, please take clear photos or videos of the damage immediately upon delivery.

• Returns are not accepted for the products damaged due to customer misuse.

• Change of mind is not applicable to eligible for return.

Please note, for hygiene and safety reasons, certain categories of products may not be eligible for return once opened.

Easy Return Process:

Just contact our support team at 01895625500 or via WhatsApp/Facebook Messenger/Live Chat.

Share your Order ID, product issue and a photo or video (if needed) for quick verification.

Replacement or Refund Process:

Once we receive your returned product and inspect it, we will notify you whether your return is approved or rejected.

If your return is approved, you can choose:

Replacement: Get a new product as a replacement delivered to you at no extra cost.

Refund: Receive your money back through your original payment method (bKash/Nagad/Card/Bank Transfer).

For Cash on Delivery (COD) orders, refunds will be processed via mobile banking.

Please note, your refund will be processed within 5-7 business working days.

Hassle-Free Return Support:

Our team is always ready to assist you throughout the return process to ensure a smooth and positive experience. We promise to make the process as seamless as possible for our valued customers.

We trust, your happiness means everything to us. Shop with full confidence at Protikkha.com (Protikkha).